Managed Services

Managed Services Overview

Outsourcing Your IT infrastructure with Managed Services

Managed Services providers typically offer a comprehensive suite of solutions designed to optimize and secure IT operations across various levels, delivering significant advantages to organizations. Through real-time monitoring and automated alerts, these services provide immediate insights into system health, enhancing performance and security while minimizing downtime. Centralized management dashboards and resource utilization optimization further streamline IT operations and reduce costs by ensuring efficient use of IT assets. The automated deployment of software updates and patches protects against vulnerabilities, and centralized patch management facilitates compliance and security upkeep. Managed Services often includes robust anti-virus, spam, and malware management that keeps security definitions up to date and automates threat detection and response. Essentially, managed services allows a business or organization to focus on the core business while outsourcing most of their information technology needs and support.

Features and Benefits of Managed Services

Management and Monitoring of Desktops, Servers, and Networks

Feature: Real-Time Monitoring of System Health

Benefit: Provides immediate insights into the performance, security, and availability of IT resources, allowing organizations to detect issues proactively and minimize downtime.

Feature: Automated Alerts and Notifications

Benefit: Sends alerts to IT teams when thresholds are breached or anomalies are detected, enabling rapid response to potential problems before they escalate.

Feature: Centralized Management Dashboards

Benefit: Simplifies oversight by offering a single interface to monitor and control multiple desktops, servers, and networks, improving overall IT efficiency.

Feature: Resource Utilization Optimization

Benefit: Helps balance workloads and optimize resources by tracking usage patterns, reducing unnecessary expenses, and ensuring consistent performance.

Installation and Management of Software Updates and Patches

Management and Monitoring of Desktops, Servers, and Networks

Feature: Automated Patch Deployment

Benefit: Ensures that all systems and applications are consistently up to date, reducing the risk of exposure to known vulnerabilities and security risks.

Feature: Centralized Patch Management

Benefit: Allows IT teams to monitor, control, and deploy software updates and patches across all systems from a single interface, saving time and reducing errors.

Feature: Scheduled Updates

Benefit: Enables updates to be scheduled during non-peak hours to avoid disrupting business operations, ensuring seamless continuity while maintaining system security.

Feature: Patch Auditing and Reporting

Benefit: Provides detailed reports on update compliance, making it easier to meet regulatory requirements and ensure systems are always protected.

Remote Diagnostics and Troubleshooting

Management and Monitoring of Desktops, Servers, and Networks

Installation and Management of Anti-Virus/Spam/Malware Apps

Feature: Remote Access to Systems and Network

Benefit: Allows IT professionals to diagnose and troubleshoot issues from anywhere, reducing the time and cost associated with on-site visits.

Feature: Real-Time Problem Resolution

Benefit: Enables immediate identification and resolution of issues, improving operational uptime and minimizing disruption to end-users.

Feature: Detailed Logs and Diagnostic Tools

Benefit: Provides comprehensive insights into system health, enabling faster root cause analysis and more effective troubleshooting.

Feature: Automated Troubleshooting Scripts

Benefit: Speeds up problem resolution by using predefined scripts to address common issues, reducing the manual workload for IT teams.

Installation and Management of Anti-Virus/Spam/Malware Apps

Feature: Regular Virus and Malware Definition Updates

Benefit: Ensures that systems are protected from the latest threats by continuously updating security definitions, reducing the risk of data breaches and unauthorized access.

Feature: Centralized Security Management

Benefit: Allows IT teams to control and monitor antivirus and anti-malware software across the entire network from a single dashboard, simplifying security management.

Feature: Automated Scans and Quarantine

Benefit: Automatically scans for and isolates malicious content, ensuring rapid detection and removal of threats without manual intervention.

Feature: Spam Filtering and Protection

Benefit: Filters out spam emails before they reach users, reducing the risk of phishing attacks and improving productivity by minimizing distractions.

Backups and Restores of Servers and Workstations

Installation and Management of Anti-Virus/Spam/Malware Apps

Backups and Restores of Servers and Workstations

Feature: Automated Backups

Benefit: Ensures regular and reliable backups of data and system configurations, providing peace of mind and reducing the risk of data loss in the event of a system failure or attack.

Feature: Granular Recovery Options

Benefit: Allows for the restoration of individual files, folders, or entire systems, ensuring that recovery is tailored to the specific needs of the business, minimizing downtime.

Feature: Offsite and Cloud Backups

Benefit: Stores backups in secure offsite or cloud locations, providing an added layer of protection against local disasters, such as fires or equipment failures.

Feature: Backup Integrity and Verification

Benefit: Regularly checks and verifies the integrity of backups, ensuring that data is accurate and recoverable when needed.

Installation and Management of Firewalls

Installation and Management of Anti-Virus/Spam/Malware Apps

Backups and Restores of Servers and Workstations

Feature: Stateful Packet Inspection (SPI)

Benefit: Monitors incoming and outgoing network traffic and applies predefined security policies, blocking unauthorized or malicious traffic, enhancing network security.

Feature: Deep Packet Inspection (DPI)

Benefit: Provides advanced filtering and inspection of packet content, enabling more granular control over network traffic and protection against sophisticated attacks.

Feature: Intrusion Prevention and Detection Integration

Benefit: Detects and blocks potential threats in real-time, safeguarding critical systems from unauthorized access or malicious activity.

Feature: Firewall Rule Automation and Management

Benefit: Automates the deployment and management of firewall rules, reducing administrative burden while ensuring compliance with evolving security policies.

IT Specialist Advisory Services

Trusted Advisors

Our industry experience is rooted in designing and procuring managed services solutions tailored to our clients' unique needs. Working with both innovative managed services providers and telecom leaders, we leverage our in-depth knowledge to create solutions that not only reduce capital and operating expenses but also enhance resource flexibility, service levels, and speed to market. Our expertise positions us to be a valuable partner in navigating the complex landscape of managed services, offering strategic guidance to optimize performance and cost-efficiency.

Our Approach to Managed Services Procurement

We Assess Your Environment's Current State

Like any good practitioner of tech procurement, we first conduct a quick survey to help determine the current state or posture of your IT infrastructure and related issues you may have that need immediate attention. It helps us build a solid foundation from which to start analyzing your information technology needs and desires in support of your business or organizational goals and overall mission.

Our Interactive Quick Assessments are entirely complimentary as are our procurement services in general. So, feel free to dive in or contact us and we'll walk you through the assessment.

Managed Services Brings Efficiency and Stability